1. General Shipping Information

We are committed to delivering your orders in a sustainable and environmentally responsible manner. To minimize our carbon footprint, we primarily use the Indian Post Office for shipping all our products. This not only supports a national service but also helps reduce the environmental impact compared to other shipping methods.

2. Shipping Locations

We currently ship to all locations within India that are serviced by the Indian Post Office. If your location is not covered, we will notify you during the checkout process.

3. Shipping Charges

- Standard Shipping: We offer a flat rate for standard shipping across India, which is calculated based on the weight and destination of your order.

- Free Shipping: Shipping cost is added along with the price

- Special Rates: From time to time, we may offer special shipping promotions, which will be highlighted on our website.

4. Delivery Timeframe

- Processing Time: Orders are typically processed within 2-3 business days. Custom or handmade items may take longer to process, which will be communicated at the time of purchase.

- Delivery Time: Depending on your location, delivery via the Indian Post Office usually takes between 5-10 business days after the order is shipped.

- Remote Areas: For orders to remote or rural areas, please allow additional time for delivery.

5. Minimal Waste Packaging

In line with our eco-friendly mission, we use minimal and recyclable materials for packaging. Here’s how we ensure sustainable shipping:

- Recyclable Materials: All packaging materials, including boxes, envelopes, and tape, are made from recyclable materials.

- No Plastic Policy: We avoid using plastic in our packaging whenever possible. Instead, we opt for alternatives such as paper, cardboard, and biodegradable materials.

- Compact Packaging: We pack items in the smallest possible package to reduce waste and lower carbon emissions during shipping.

- Reused Materials: Where appropriate, we may reuse packaging materials from our suppliers to minimize waste.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the Indian Post Office website.

7. Delivery Instructions

If you have any special delivery instructions (e.g., leave the package at the door, deliver to a neighbor), please provide them during checkout. We will do our best to accommodate your requests, but please note that delivery instructions are subject to the Indian Post Office’s policies.

8. Delays and Issues

While we strive to deliver your orders within the specified timeframe, unforeseen circumstances such as postal delays, public holidays, or extreme weather conditions may affect delivery times. If your package is delayed or you encounter any issues, please contact our customer support team, and we will assist you in resolving the matter.

9. Undeliverable Packages

In the event that a package is returned to us as undeliverable (e.g., incorrect address, refused delivery), we will contact you to arrange reshipment. Please note that additional shipping charges may apply.

10. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team:

Edalla

No 5, 5th cross, Tagore Nagar, Lawspet, Puducherry- 605008

Email: edalladesign@gmail.com

Phone: + 91 8147093370

Thank you for choosing our eco-friendly products and helping us contribute to a sustainable future!